We are delighted that you have chosen one of Obex Dental’s leading practices for your dental care needs and the practice team is committed to always providing you with excellent clinical treatment and patient care throughout your journey. In order for us to maintain this level of service, we do have set terms and conditions for dental appointments which we require all patients to adhere to. These terms vary depending on whether you are an NHS or private patient as detailed below.
NHS Patients
We ask you to kindly provide a minimum of 48 hours’ notice if you need to cancel an appointment. Failure to do so will result in the appointment being recorded as a short-notice cancellation.
Failure to attend to a scheduled appointment without prior notification will be recorded on your practice profile.
If an adult patient accumulates three short-notice cancellations or three failures to attend within a 12-month period, then the practice reserves the right to remove you from our NHS active patients list.
Exceptional circumstances are at the discretion of the practice management team.
Unfortunately, our NHS capacity is limited, and it is important to us to deliver the best care to our patients. Every time that a patient fails to attend and/or do not cancel an appointment in advance it prevents us of delivering care to a patient in need.
Private Patients
For our private patients, we have similar policies in place to ensure efficient scheduling and quality care:
A minimum of 48 hours’ notice is required for appointment cancellations. Failure to comply may result in a short-notice cancellation fee, determined by the practice management team and clinician.
If you fail to attend a booked appointment without prior notification, a non-attendance fee will be applied, calculated based on the lost surgery time.
Exceptional circumstances will be reviewed and addressed by the practice management team.
We are committed to keeping our patients informed and engaged in their dental care. Therefore, we have implemented a recall process.
Patients will receive recall messages for their appointments to ensure they are informed and prepared. However, we would like to remind our patients that it is their responsibly to maintain regular attendance.
If a patient fails to attend a dental appointment within a four-year period, they will be removed from our NHS active patients’ list. However, they are welcome to continue receiving care from our team on a private basis.
This decision is made to maintain a good availability of NHS appointments while accommodating the limited capacity we have as mentioned above.
We are here to assist you with any queries or concerns you may have regarding on these policies.
Please feel free to reach out to our team for assistance.
We want you to be entirely satisfied with your care and treatment, therefore all treatments are guaranteed for one year and if there are any failures within a year, we will provide a free repair or replacement or a full or partial refund, depending on the circumstances.
All refunds are issued by Cheque and can take up to 14 days to process. If you are not satisfied with the care or service provided at the practice, please talk to a member of the management team who will deal with the complaint accordingly.